General Policy

At ZingPay, we strive to ensure a seamless payment experience for our users. Transactions once processed are generally non-refundable. However, refunds may be considered in exceptional cases at ZingPay’s discretion.

Eligibility for Refunds

A refund may be applicable under the following circumstances:

1. Duplicate transactions due to technical errors.
2. Unauthorized or fraudulent transactions, subject to verification.
3. Failure of a service or payment processing due to system issues on ZingPay’s end.

Refund Request Process

1. Refund requests must be submitted within 7 days of the transaction.
2. Users must provide relevant proof, including transaction details, payment receipts, and a valid reason for the refund.
3. Requests should be sent to our support team at [support@zingpay.com].

Processing Time

• Once approved, refunds will be processed within 10-15 business days.
• Refunds will be credited to the original payment source.
• ZingPay is not responsible for delays caused by third-party payment processors or banks.

Chargebacks & Disputes

• Users must first contact ZingPay for dispute resolution before initiating chargebacks with their bank.
• Unjustified chargebacks may result in account suspension or further investigation.

Non-Refundable Transactions

• Payments made for services that have already been availed.
• Transactions processed successfully without any technical failure.
• Refund requests made beyond the stipulated timeframe.

Amendments ZingPay reserves the right to modify this Refund Policy at any time. Changes will be updated on our website. "www.zingpay.co.in".

For any queries, contact us at [support@zingpay.com].